Office Policies

Appointment & Scheduling Policy

To provide the best care and ensure timely service for all our patients, we have a few important scheduling guidelines. These policies help us keep our appointments running smoothly and allow all patients to receive the attention they deserve.

Medical Assistance

1. New Consultations

If you are a no-show or arrive more than 15 minutes late, a $99 fee will be charged. We will do our best to accommodate you, but same-day rescheduling cannot be guaranteed due to scheduling constraints.

Prescription

2. IV Therapy & Pellet Procedures

If you are a no-show or arrive more than 15 minutes late, a $99 fee will be charged.

Syringe

3. Regenerative Medicine Injections

A $1000 non-refundable booking fee is required at the time of scheduling to reserve your appointment.

Why We Have This Policy

These measures ensure that all patients have access to timely care and help us maintain a smooth, efficient schedule. We appreciate your understanding and cooperation.

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    Medication Delivery Reminder

    To ensure the safety and effectiveness of your medication, please inspect your package immediately upon delivery.

    If your package appears damaged, is missing items, or arrives warm/overheated, contact BioRestore within 48 hours of delivery. Prompt notification allows us to work directly with the pharmacy to review the shipment and, when appropriate, request a replacement.

    Unfortunately, concerns reported after 48 hours may not be eligible for pharmacy review or replacement.

    Please retrieve medication deliveries as soon as possible after they are delivered and verify that your shipping address is current before placing an order.